Trip conditions
Late Payments
- Make your first 20% deposit
- The balance for the trip is due 60 days prior departure
- For the intermediate retreats, the balance is due 120 days prior departure
Cancellations by clients
Pre arrival cancellations will only be accepted when they are sent in writing by email.
The client has the responsibility to ensure that adequate trip cancellation and interruption insurance has been purchased to cover any forfeited portion of their trip cost in case of a cancellation.
Cancellation charges are applicable as follow:
- 20% deposits are not refundable but may be used on futur trips.
- Travellers have five (5) years to use their 20% deposit on any futur trip, no matter what destination.
- Our surf trips are not refundable in case of a cancellation less than 60 days prior the departure date. The amount of the deposit may be used towards a futur surf trip.
These fees aim to minimize the financial impact on our business and on our partners. The sooner we know about the cancellation, the better. We will try our best to transfer our offer to another date, but we cannot guarantee this.
- If a client chooses to leave the trip, or stop using Barefoot’s services for any reason post departure, Barefoot is not obligated to make any refunds.
- We highly suggest our travellers to get travel insurance that covers unforseen cases such as loss of employment, injury prior trip or natural disaster. This is the best way to protect your investment in your surf trip. For Canadian citizens only, we provide travel insurance through our partner Escapade Insurance. Click here to buy travel insurance online.
Insurance
We highly suggest you procure a multi-risk insurance that covers general risks in travelling: life insurance, medical and hospital fees, robbery, cancellation insurance, accident insurance, etc.
Air transport
Air transport is not included in our packages. You have responsibility to do your own reservations and make sure the schedule is appropriate to the trip. Airline’s responsibility is limited by the terms and conditions written on airplane ticket.
Barefoot is released of all responsibility concerning lost, damaged or late baggage transportation. Barefoot is also not responsible for late flights or accidents occurring during air transportation or at the airport. The company has no control over airlines, flight hours, etc.
Changes before reservation
If necessary, Barefoot reserves the right to do changes in clients’ itinerary, prices, accommodations or services. All prices are in USD.
Connecting flights
When a traveller buys flights with connections, he must make sure he has the time to make those correspondences. Airlines companies cannot guarantee flight schedules as they could be affected by many circumstances.
All reservations of connecting flights are at consumers’ risk, which assumes changes on original schedule. Barefoot is not responsible for additional fees or damage caused by a missed connection, in any circumstances.
Luggage
Limits: Every airline company has it’s own rules concerning number, weight and dimension of luggage. Consumer must seek this information on the airlines’ website or contact Barefoot to ask for help to obtain these details.
Responsibility: The Convention of Varsovie and the notice on each plane tickets explain rules concerning lost or damaged luggage during air transport. Luggage is carried at traveller’s own risk.
Travel documents
Traveller must obtain at his own fees all travel documents required by government authorities. Carrier or authorities may refuse access to boarding to any traveller that does not provide these documents, without any refund. Lost or stolen travel documents are not refunded or replaced. A valid passport for 6 months after departure date is mandatory for most destinations.
Notice to travellers
Certain circumstances are part of normal travelling inconveniences. Traveller must realize and assume that Barefoot cannot be responsible for cases as: interruption of services, water service, electricity, air conditioning, pools, restaurants, warm water, for short or long amounts of time.
Changing your reservation
If certain goods or services are not available prior departure, or after arrival, Barefoot has the right to replace these goods and services by a comparable offer.
In the eventuality that the goods and services are of inferior quality, Barefoot’s responsibility is limited to the difference of price between both goods and services.
In the case goods and services are of superior quality, consumer will have to pay the difference between both goods and services. Traveller may refuse these goods and services, in which case Barefoot’s responsibility will be to refund the amount paid for good and services.
Traveller responsibility
Health condition: Traveller must be healthy enough to make this kind of trip. He must also anticipate the medication he needs and carry it with him. Prior departure, travellers with health issues must contact local medical authorities in order to get information on prevention methods.
Barefoot is not responsible for any delay, lost of personal belongings, injuries, accidents, mortalities, damages, upheavals, distress, inconvenience, mental or physical frustration, robbery, work conflicts, mechanic breakdowns, war, government constraints, social problems, bad atmospheric conditions, bad road access or any other factor that escapes Barefoot’s control.
Comments and complaints
At destination, consumer must advise Barefoot of any problem, in order to obtain assistance and to correct any situation. In case the problem has not been solved at destination, consumer may write comments and complaints to Barefoot in the 30 days following the trip. Barefoot will not consider claims after 30 days.
Laws
The following convention is governed by the provincial and national laws of Canada (Quebec and Ontario). Any action intended against Barefoot or its partners will be brought in court of Quebec. The void of any of these clauses here does not cancel or invalid the present convention.
