We understand how special each and every surf trip is for our guests. A cancellation doesn’t only affect us, but also the budgets of our business partners and local people.
The majority of services and accommodations are booked and paid to our suppliers 60 days before departure (120 days for the Mentawais & Maldives) and are not refundable to us. A cancellation less than 60 days (120 days for the Mentawais & Maldives) before departure means that the sums for your accommodation and services have already been sent to the suppliers and these funds are not refundable to us.
Once the package/room/boat has been booked, the spot becomes unavailable for someone who could have booked otherwise. Thank you very much for understanding.
- Make your first 20% deposit
- The balance for the trip is due 60 days prior departure
- For the Mentawais & Maldives retreats, the balance is due 120 days prior to departure
IF YOU CANCEL 60 DAYS OR MORE BEFORE DEPARTURE
(120 DAYS FOR THE MENTAWAIS & MALDIVES)
You can cancel your trip for any reason up to 60 days before the departure date and obtain a full refund of your deposit or ask to change travel dates, free of charge.
For intermediate surf retreats to the Mentawais and Maldives, this date is 120 days before the surf trip, unless we have specified otherwise by email.
2023 & beyond:
The same policy applies, except we will retain a $150 admin fee if you cancel your trip 60 days or more before your trip (120 days for the Mentawais & Maldives). If you cancel 48 hours or less after paying your deposit, you will not have to pay the admin fee.
You will also have the option to change your trip dates, free of charge.
IF YOU CANCEL 60 DAYS OR LESS BEFORE DEPARTURE
(120 DAYS FOR THE MENTAWAIS & MALDIVES)
- We do not offer a refund or travel credits if you cancel your trip less than 60 days before departure (120 days for the Mentawais & Maldives).
- We will, however, try to re-sell your spot. Most of our trips are fully booked months in advance, and we often have waiting lists. However, our ability to re-sell your spot is out of our control, and the less notice we have, the more difficult it generally becomes to re-book the spot.
- If we are able to re-sell your spot, we will offer a full refund, minus $150 in administration fees, or the full amounts in travel credits.
CANCELLATION BY BAREFOOT SURF
Barefoot Surf is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any trip departure. We recommend waiting on our trip confirmation, 60 days before the beginning of your surf trip (120 days for Mentawais & Maldives), to book your travel arrangements.
We continuously monitor events, including the COVID-19 pandemic, that may impact the safety or delivery of your upcoming trip. We may cancel your surf trip because of safety or operational reasons 60 days or more before its beginning (120 days for Mentawais & Maldives). If this occurs, we will let you know by email and you will get the option to either:
-Transfer 110% of the value of your deposit to any alternate surf trip
-Receive a full refund of your deposit
To protect your investment for situations such as getting sick before departure (with COVID-19 or with another illness), injury, loss of a family member, and more, we strongly recommend purchasing trip cancellation insurance as we do not issue refunds or credits for these circumstances. Trip cancellation insurance is not the same as “medical insurance only”, it is a more “premium” package that covers more situations, and we highly recommend it.
You can also get “Cancel for Any Reason” packages will often allow you to get 75% of your nonrefundable expenses back “for any reason” (including more circumstances than “trip cancellation insurance”). However, you usually have to buy within 21 days of your first trip payment and cancel two days or more before departure.
Until further notice, we require our guests to purchase travel insurance covering emergency medical care if they become ill with COVID-19 while on their trip.
LATE ARRIVAL OR DEPARTURE
Any conditions out of our control that can delay your arrival or departure and add to your cost such as extra charges caused by delays (late luggage, extra flights, etc.) or any variations from your itinerary (early departure, evacuation) will be at your expense.
PASSPORTS AND VISAS
It is the guest’s responsibility to ensure that they have a valid passport (valid 6 months after the departure date). They must also be in possession of visas, if necessary. It is not Barefoot Surf Travel’s responsibility if a guest is refused entry to the country due to a lack of travel documentation.
The trip may be cancelled or altered due to a “force majeure” event 59 days or less before its beginning (or 119 days or less for intermediate surf trips). Barefoot Surf reserves the right to offer comparable services and make changes to service providers if needed.
If the trip gets cancelled, you will receive a refund covering the funds that have not yet been sent to accommodation & service providers. Depending on your destination, accommodation partners and service providers might not offer monetary refunds or credits for a future trip. Therefore we do not guarantee complete monetary refunds in circumstances that a force majeure causes the cancellation of your surf trip. You may then pursue reimbursement with, for example, the Quebec Compensation Fund for Customers of Travel Agents or your travel insurer.
ERRORS AND OMISSIONS
We have made an honest attempt to verify the accuracy of statements made in our trip documentation, including brochures and website. Barefoot Surf is not responsible for any errors, omission or unintended misrepresentation that may occur.
OPTIONAL ACTIVITIES & EARLY DEPARTURE
Optional activities do not form part of the trip itself. Any help provided by Barefoot in arranging optional activities in no way renders Barefoot Surf liable for them.
If a client chooses to leave the trip, or stop using Barefoot Surf’s services for any reason post departure, Barefoot Surf is not obligated to make any refunds.
Minimum 8, maximum of 12 surfers per group. Plane ticket not included, no specific airline company intended for trips. Sold by owner of Quebec permit (#703125). Barefoot Surf Travel, Montreal, Canada.