RESERVATION POLICY (COVID-19 UPDATE FOR ALL TRIPS TO NICARAGUA & BALI IN 2020)
As the COVID-19 pandemic continues to affect nations and people all over the world, and in light of the latest WHO guidance, we’ve reached the decision to suspend all our surfing retreats until the 1st of June 2020. We continue to monitor WHO (World Health Organization) recommendations and government advisories and we will be in contact with our guests if major changes occur.
For the latest updates and information concerning the COVID-19 outbreak and for recommendations, including travel advice, how to protect yourself while travelling, please refer to the WHO website at the following link. It also has a detailed Q&A section.
While it is up to each guest to make the decision to travel or to postpone travel plans, we understand some of you may be impacted by strict travel restrictions depending on your country of residence. As such, we have adjusted our booking policy for all our surf trips to Nicaragua and Bali in 2020. For other trips, please refer to the “standard reservation policy” below. We have also added a Q&A below, providing more information on the situation.
CANCELLATION BY US
If we cancel your trip, you can choose to:
- transfer amounts you have already paid to any alternate surf trip + get a 10% discount.
- receive a full refund.
At this time, we only intend to cancel trips following a “Do Not Travel” warning for Nicaragua or Bali provided by the relevant travel advisory or where there are operational restrictions that would prevent us from running the trip as intended (such as border closures or self-isolation policies that prevent our guests from going back to work once they’ve returned home).
CANCELLATION BY YOU
- If you cancel your trip 45 days or more before the departure date, you can choose to transfer your deposit to an alternative trip, for the next five (5) years.
- If you have paid in full and cancel at least 31 days prior to departure, you will be able to use the total of the amount paid in travel credits within the next five (5) years.
- If you have paid in full and cancel at 30 days or less prior to departure, we will charge a 50% cancellation fee* and hold the remaining 50% as credit towards a future trip taken within the next five (5) years.
*The 50% cancellation fee covers expenses that need to be paid 30 days in advance (such as your accommodations, transportation & services). These are unfortunately not refundable to us. The best way to protect you trip if you decide to cancel your travel plans is to get a “cancel for any reason” travel insurance (more info in the Q&A below).
The above amended conditions apply to Barefoot Surf’s land portion of your trip only. Airlines and other travel providers may charge additional fees. The policies on late arrivals or departures, passports & visas, errors & omissions, and optional activities of our standard policy still apply here.
To help you understand more about how it may, or may not, affect your travels, we have compiled a useful list of answers to common questions below. In addition to the below, we recommend you consult with your government advisory for more advice and information.
Corona Virus Q&A
The containment of the coronavirus is an unfolding situation, and circumstances will likely change significantly in the next few months. Therefore our team will make the decision to run a surf retreat 45 days before the departure date, after carefully analyzing the World Health Organization's guidance and the relevant government travel advisory. If we do need to cancel a surf retreat, you will either get the option of a full refund or use your funds on a future trip, at a 10% discount. We will be in contact with our guests if major changes occur.
Every travel insurer will have its own policy as to whether it will cover medical or associated travel expenses should you become ill while travelling. We strongly recommend you consult with your travel insurer to determine what is and is not included in your policy. Holding a valid travel insurance policy is a condition of travelling on our trips.
Our partner, G1G Travel Insurance, removed any plans that restrict protection for epidemics. So all the plans for travel medical or health insurance including the medical benefits and travel protection plans will include medical protection for coronavirus if contracted during the trip or coverage dates. This includes the cost of quarantine.
Our team will make the decision to run a surf retreat 45 days before the departure date, after carefully analyzing the World Health Organization's guidance and the relevant government travel advisory. If we do need to cancel a surf retreat, you will either get the option of a full refund or use your funds on a future trip, at a 10% discount.
If you prefer not to wait 45 days before departure to make your travel plans, you can also ask to get your deposit amount in credits for a future trip. Our 2021 calendar is already online.
STANDARD RESERVATION POLICY
We understand how special each and every surf trip is for our guests; this is why we do our best to work with everyone’s individual needs and circumstances. A cancellation doesn’t only affect our budget, but also the budgets of our business partners and local people.
The majority of services and accommodations are booked and paid to our suppliers 60 days before departure and are not refundable to us. A cancellation less than 60 days before departure means that the sums for your accommodation and services have already been sent to the suppliers and these funds are not refundable to us.
Once the package / room has been booked, the spot becomes unavailable for someone who could have booked otherwise. Thank you very much for understanding.
- Make your first 20% deposit
- The balance for the trip is due 60 days prior departure
- For the intermediate retreats, the balance is due 120 days prior departure
CANCELLATIONS BY CLIENTS
Pre arrival cancellations will only be accepted when they are sent in writing by email.
The client has the responsibility to ensure that adequate trip cancellation and interruption insurance has been purchased to cover any forfeited portion of their trip cost in case of a cancellation.
Cancellation charges are applicable as follow:
- 20% deposits are not refundable but may be used on futur trips.
- Travellers have five (5) years to use their 20% deposit on any futur trip, no matter what destination.
- Our surf trips are not refundable in case of a cancellation less than 60 days prior the departure date. The amount of the deposit may be used towards a futur surf trip.
These fees aim to minimize the financial impact on our business and on our partners. The sooner we know about the cancellation, the better. We will try our best to transfer our offer to another date, but we cannot guarantee this.
- If a client chooses to leave the trip, or stop using Barefoot’s services for any reason post departure, Barefoot is not obligated to make any refunds.
- We highly suggest our travellers to get travel insurance that covers unforseen cases such as loss of employment, injury prior trip or natural disaster. This is the best way to protect your investment in your surf trip. Click here to buy travel insurance directly online with our partners G1G.
LATE ARRIVAL OR DEPARTURE
Any conditions out of our control that can delay your arrival or departure and add to your cost such as extra charges caused by delays (late luggage, extra flights, etc.) or any variations from your itinerary (early departure, evacuation) will be at your expense.
PASSPORTS AND VISAS
It is the client’s responsibility to ensure that they have a valid passport (valid 6 months after the departure date). He must also be in possession of visas, if necessary. It is not Barefoot Surf Travel’s responsibility if a customer is refused entry to the country due to a lack of travel documentation.
ERRORS AND OMISSIONS
We have made an honest attempt to verify the accuracy of statements made in our trip documentation, including brochures and website. Barefoot is not responsible for any errors, omission or unintended misrepresentation that may occur.
Optional activities do not form part of the trip itself. Any help provided by Barefoot in arranging optional activities in no way renders Barefoot liable for them.
Minimum 5, maximum of 12 surfers per group. Plane ticket not included, no specific airline company intended for trips. Sold by owner of Quebec permit (#703125). Barefoot Surf Travel, Montreal, Canada.